Support
Last updated 21 October 2026
Need help? Email us at TriveVentures.HQ@gmail.com and we will get back to you as soon as we can. Tell us what happened and, if you can, add a screenshot.
Contact us
Email TriveVentures.HQ@gmail.com for anything: a problem with the app, a question about a programme, your account, a payment, or a report about content or another member.
In the app you can also go to Profile, then Help & feedback.
Delete your account
In the app, go to Profile, then Account, then Delete account. This deletes your account and the data tied to it, as set out in our Privacy Policy. If you cannot sign in, email us from the address on your account and we will delete it for you.
Restore purchases
New phone, or credits missing? In the app, go to Profile, then Account, then Restore purchases, signed in to the same Apple ID you bought with.
Refunds
Purchases are made through Apple, so refunds are handled by Apple at reportaproblem.apple.com. See Refunds in our Terms for what happens to credits after a refund.
Report content or a member
Use the … menu on a review, programme or profile to report or block it. Content reported by several members is hidden while we look at it. You can also email us.