Privacy Policy
Last updated 8 October 2026
The short version. We collect what Trive needs to work: your account, your profile, and the training you log. Your workouts are private, except that members of a programme you join see your name, workout count and records on its leaderboard. No ads, no tracking, and we never sell your data. Our database is in Singapore. Delete your account in the app at any time.
1. Who we are
Trive is run by Trive Ventures Pte. Ltd., Singapore ("we", "us"). We are responsible for your personal data under Singapore's Personal Data Protection Act 2012 (PDPA).
Data Protection Officer: TriveVentures.HQ@gmail.com
2. What we collect, why, and who sees it
| What | Why | Who can see it |
|---|---|---|
| Email, name, and how you sign in (Apple, Google or email) | Your account | You. Your name is also on your public profile. |
| Password (email sign-in only) | Signing in | Nobody. It is stored scrambled (hashed) and cannot be read back. |
| Profile photo, bio, join date | Your public profile | Anyone signed in to Trive |
| Sex, training goal, experience level, body weight (from sign-up questions) | Recommending programmes, the body map | You only |
| What's holding you back (your picks, and anything you type in "Something else"), and the pledge you sign with your signature | Tailoring your plan, showing your pledge on your Profile, improving Trive | You, and Trive's team (Edsel reads typed answers) |
| Coaches: what you coach and how long you've coached | Your coach profile, pre-filling your first programme | Anyone signed in to Trive (on your coach profile) |
| Workouts, sets, weights, personal records, effort ratings | Tracking your training and Insights | You only, except the leaderboard below |
| Your name, workout count and records in a programme you join | The programme's leaderboard | Other members of that programme |
| Reviews you write | Helping others choose programmes | Anyone signed in to Trive, with your name |
| Programmes you create | Selling and sharing them | Everyone once published; only you while a draft |
| Credit purchases, credit balance, programmes joined, refunds | Payments and access | You. Coaches see their sales totals and who has joined their programmes. |
| Coaches: Stripe account reference and earnings | Paying coaches | The coach. Bank details are held by Stripe, not Trive. |
| Emails and messages you send us | Answering you, keeping records of complaints and requests | Trive's team |
| Bug reports and screenshots you send | Fixing problems | Trive's team |
| Reports and blocks you make | Keeping Trive safe | Trive's team. The person you report or block is not told. |
| Crash reports: device model, system version, app version, what the app was doing | Fixing crashes | Trive's team, via Firebase Crashlytics |
| Technical data such as your IP address when the app connects | Running and securing the service, bot checks | Our service providers below |
Answers you give before creating an account are kept only on your phone until you sign up, then saved to your account.
Photos come only from pictures you choose to upload. Rest-timer alerts are created on your phone; we do not collect a notification token.
Recommendations. We use your sign-up answers to suggest programmes. We make no automated decisions about you that have legal or similarly serious effects.
Public means public. Anything other people can see in Trive can also be copied or screenshotted by them. We cannot control what they do with it.
Coaches. Coaches can see who has joined their programmes. Our Terms only allow them to use this inside Trive for their programmes, and not to copy, share or market to you outside Trive.
Featured content. Content that is already public in Trive, such as published programmes, reviews, and the names and profile photos that go with them, may be shown to promote Trive in the app, on our website and on social media. Your private training data is never featured. Email us to ask us to stop featuring you.
3. What we do not do
- No ads, and no tracking of you across other apps or websites.
- We never sell or rent your personal data.
- We do not collect your location or contacts.
- We never see your card details. Apple handles payments.
- We only send you marketing emails or notifications if you agree, and you can unsubscribe at any time.
- Our web pages, including this one, set no cookies.
4. Companies that help us run Trive
These companies process personal data for us, only to provide their service:
| Company | What for | Where |
|---|---|---|
| Supabase | Database, file storage, sign-in | Singapore |
| Apple | App Store payments, Sign in with Apple | United States and other countries |
| Sign in with Google, crash reports (Firebase Crashlytics) | United States and other countries | |
| RevenueCat | Recording App Store purchases | United States |
| Stripe | Paying coaches | Singapore, United States and other countries |
| Resend | Emailing reports about content to Trive's team | United States |
| Cloudflare | Bot check when you sign up, log in or reset a password by email | Worldwide network |
Sending data outside Singapore. Some of these companies process data outside Singapore. Where they do, we rely on their data protection terms to give your data a standard of protection comparable to the PDPA, as the PDPA requires.
We may also disclose personal data where the law requires it, or to protect people's safety.
If Trive is sold. If Trive Ventures or its app is sold or merged, your data may pass to the new owner, who must keep using it as this policy describes.
Our Telegram group. If you join Trive's group on Telegram, Telegram handles your data under its own privacy policy, not this one. Other members of the group can see your Telegram name and anything you post there.
5. Your consent
By creating an account you consent to us using your data as this policy describes. You can withdraw your consent at any time by deleting your account or emailing us. Because Trive cannot work without your account data, withdrawing consent means closing your account. We will tell you of anything else that follows before we act on it.
6. How long we keep data, and deleting your account
You can delete your account in the app: Profile → Account → Delete account. This deletes straight away:
- your login, profile, photo and bio;
- your workouts, records, sign-up answers and Insights;
- your reviews, bug reports and screenshots;
- your credit balance and history;
- who you follow;
- for coaches, your Stripe payout account.
What is kept:
- Purchases of other coaches' programmes are kept with your name removed, because the coach needs them for their accounts and we need them for ours (Singapore law requires business records to be kept for 5 years).
- Programmes you created that other people paid for stay available to those buyers.
- Reports other people made about your content are kept with your name removed, so we can keep Trive safe.
- Crash reports are kept by Firebase Crashlytics for up to 90 days.
While your account is open, we keep your data for as long as you use Trive.
7. Keeping your data safe
Data is encrypted on its way between the app and our servers. Every record is locked so that only the right person can read or change it. Passwords are hashed, email sign-ins are protected by a bot check, and only Trive's team can reach the admin tools. No system is perfectly secure, but we work to protect your data and fix problems quickly.
If there is a data breach. If a breach is likely to cause you significant harm, or affects 500 or more people, we will notify the Personal Data Protection Commission within 3 calendar days of finding that it must be reported, and tell the people affected as soon as we practicably can.
8. Your rights
- See your data. Ask us for a copy of the personal data we hold about you and how it has been used in the past year.
- Correct it. Edit your profile in the app, or ask us to correct anything else.
- Withdraw consent / delete. See sections 5 and 6.
Email TriveVentures.HQ@gmail.com. We may need to confirm it is really you. For a copy of your data we may charge a reasonable fee, and we will tell you the amount before we start. We reply within 30 days; if we need longer, we will tell you when to expect an answer. If you are not happy with our reply, you can complain to the Personal Data Protection Commission at pdpc.gov.sg.
9. Age
Trive is for people aged 18 and over. If we learn that someone under 18 has an account, we will delete it.
10. Changes to this policy
If we change this policy in a way that matters, we will tell you in the app or by email before the change takes effect, and update the date at the top.
11. Contact
Trive Ventures Pte. Ltd. (UEN 202624231K), Singapore
Data Protection Officer: TriveVentures.HQ@gmail.com